Playback issues
A specific title will not load, the wrong server is being used, subtitles are out of sync, or the player crashes. Include the title name, the media type (movie or series), and the URL you came from.
Get in touch
Contact the Veloflix team
We are a small team and we read every message. Telegram is the fastest channel for playback and account issues, while the other social CTAs below work for partnerships, feedback, and product questions. We aim to reply within one business day on every channel.
Message on TelegramHow we can help
Account & library
My List or Continue Watching is missing an entry, a saved title disappeared, or you want to delete your account. Sign in first, then send the affected title and your account email.
Partnerships & press
Providers, integrations, sponsorships, and press enquiries. We respond to partnership requests within two business days via Telegram or email.
Feedback & ideas
Feature requests, accessibility improvements, and UX suggestions. Screenshots and short Loom-style recordings help us ship the right fix the first time.
Other channels
TikTok
@skibidiwky_
Open TikTok and reach the Veloflix team through the official handle.
X
@Alrzkyy1_
Open X and reach the Veloflix team through the official handle.
@alrzkyy11_
Open Instagram and reach the Veloflix team through the official handle.
Threads
@alrzkyy11_
Open Threads and reach the Veloflix team through the official handle.
Telegram
@alkermann
Open Telegram and reach the Veloflix team through the official handle.
Office hours
TelegramReplied first, usually within a few hours during weekdays (WIB, 09:00 – 22:00).
Instagram & ThreadsCommunity updates, new drops, and short reply windows for DMs.
X & TikTokAnnouncements and public roadmap signals. Tag us for visibility on bug reports.